Diligent efforts by U.S. hospitals, using traditional quality improvement methods, to turn around rising and epidemic MRSA rates have been distressingly unsuccessful. Letting Go, Gaining Control reports on the first significant application by hospitals of Positive Deviance, a novel social and behavioral change process and the results achieved in MRSA reductions. It introduces Positive Deviance, reviews the experience with the process on MRSA prevention in six hospitals, and illuminates the process with stories and reflections from Franklin Square Hospital Center.
