Organizational Change: Improved Pain Management and Better Rural Healthcare
Cabin Creek Health Systems
(CCHS) provides primary care at four community health centers in Kanawha County
in rural West Virginia. The 14,000 annual users are served by 120 employees and
20 physicians and nurse practitioners.
As a federally designated
Area Health Education Center and regional lead agency, CCHS offers continuing
education for rural medical providers. To address the difficult issue of
chronic pain, CCHS asked Plexus Institute to help design a May 2008 workshop
that would tap the knowledge and experience of attendees.
A Liberating Structures (LS) Approach
Expert presentations were followed by reflection and discussion sessions. Attendees engaged in one to one and small group conversations to share experiences and pose questions.
The workshop had immediate and long-range results. People from different centers left with action plans to improve their chronic pain care. Follow-ups produced a chronic pain group as a resource for all. Plexus helped with another workshop on data use, and CCHS began new ways to engage staff and build relationships. LS were adapted to other challenges.
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