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Public Comment on Patient Experience

Wednesday, March 7, 2012  
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From our colleagues at The Beryl Institute -

Public Comment Period Now Open on Patient Experience Body of Knowledge

The Beryl Institute is excited to release and seek public comment on a body of knowledge that identifies the core accountabilities of being an effective patient experience leader. This work will help frame the field of patient experience, define its core ideas and provide a clear foundation of knowledge to support the consistent and continuous development of leaders in the field.

The body of knowledge, including fourteen domains and related objectives, was developed as a collaborative effort initiated by The Beryl Institute and supported by a steering team of ten healthcare leaders from across the United States. In addition, over 100 contributors representing four countries provided initial feedback and direction prior to the domains being released for public comment.


The public comment period is open March 5 – April 16, 2012. Feedback is requested from healthcare practitioners, staff and leaders, along with patients, families and community members passionate about improving the healthcare experience.

Comments can be made via electronic worksheet and/or through one of four scheduled virtual focus groups hosted by The Beryl Institute. Results will be shared at Patient Experience Conference 2012.

> View the Domains and Provide Comments



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