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PlexusCalls: Relational Coordination for High Performance
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When: Friday, September 23, 2016
1 PM - 2 PM ET
Where: United States

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Friday, September 23, 1 PM – 2 PM ET

Relational Coordination for High Performance

Guests: Jody Hoffer Gittell and Carsten Hornstrup


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Learn about Relational Coordination, a way of communicating and relating for the purpose of achieving excellence and enjoyment at work among people who share goals and information. Dr. Gittell will discuss her newest book, Transforming Relationships for High Performance: The Power of Relational Coordination, which demonstrates how relational, work process and structural interventions function together synergistically to enable organizations to achieve sustainable change. Her colleague, Carsten Hornstrup, a scholar, author and consultant in innovation, leadership and organizational processes, will join the conversation.   

Jody Hoffer Gittell, PhD, is a professor at Brandeis University's Heller School for Social Policy and Management and a leading expert on relational coordination and organizational performance.  She founded the Relational Coordination Research Collaborative, bringing scholars and practitioners together to help organizations build relational coordination for high performance.  She co-founded a university spinoff called Relational Coordination Analytics Inc. offering measurement and intervention support to organizations seeking to improve their performance, and serves as its Chief Scientific Officer.

Dr. Gittell's research explores how workers, leaders and customers contribute to quality and efficiency outcomes through their coordination with each other. She proposes that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, supported by frequent, timely, accurate and problem-solving rather than blaming communication.

In addition to her newest publication, Dr. Gittell’s books include The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships.

Dr. Gittell has also published her research in scientific journals such as Academy of Management Review, Organization Science, Management Science, Journal of Applied Behavioral Science, Journal of Organizational Behavior, Journal of Service Research, Journal of Management Studies, Human Resource Management, Human Resource Management Journal, International Journal of Human Resource Management, Industrial and Labor Relations Review, Harvard Business Review, California Management Review, Medical Care, Health Services Research, Health Care Management Review, Journal of Nursing Management, Journal of Early Childhood Research, Journal of Interprofessional Care, and Negotiations Journal.

Dr. Gittell received her PhD from the MIT Sloan School of Management, her MA from The New School and her BA from Reed College, and taught for six years at the Harvard Business School before joining the faculty of Brandeis University.  She has served as Chair of the Board for Families First Health and Support Center, as MBA Program Director at the Brandeis Heller School, and as Acting Director of the MIT Leadership Center.  She now serves on the boards of the Labor and Employment Relations Association and the Endowment for Health, and on the editorial board for the Academy of Management Review.   

Carsten Hornstrup  PhD, is Managing Director of Joint Action, an innovative consulting firm in Aarhus, Denmark. He has an MSc in Political Science and an MSc in Systemic Leadership and Organization Studies. He recently completed his PhD on the topic of Strategic Relational Leadership, with inspiration from Social Capital Theory and Relational Coordination Theory.    

Dr. Hornstrup is working to develop Appreciative Inquiry further, both as a theory and an organizational practice. Kenneth Gergen, Humberto Maturana, Gregory Bateson, Peter Lang and others inspire his work on theory. His practice focus is to develop Appreciative Inquiry to be a constructive way of working with important and difficult conversations in organizations and, on the other hand, as a powerful approach to innovation activities.  He is author and co-author of a number of books and articles on Leadership issues. Most recently he has coauthored the book titled Developing Relational Leadership (Taos Publishing), and in Strategisk Relationel Ledelse (published in English under the title Strategic Relational Leadership).  



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