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PlexusCalls: Culture Change in Complex Environments
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When: Friday, June 3, 2016
1 PM - 2 PM ET
Where: United States

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Friday, June 3, 2016

1 PM- 2 PM ET

Culture Change in a Complex Environment

Guests: Liz Rykert and Claire Mallette


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People who work together always evolve ways of doing things—the culture of their organization or community—that express their own needs, values, habits and patterns of relating. Patterns of how people relate can be attractors that hold certain behaviors in place, sometimes helpfully and sometimes not.  These guests know how to bring about the shifts needed to create change.


Liz Rykert is the President of Meta Strategies, a company she founded in 1997. It is a Toronto-based strategy group working in complex organizational change and digital technology. The consulting and technological services delivered encompass: change work, including innovation, large system transformation, coaching and facilitation; web work including strategy, online community, website design and programming; and network strategy, development, visualization and analysis. Liz is also an associate with Ignite Consulting Services at University Health Network. She practices high-energy engagement methods such as Liberating Structures. She practices Developmental Evaluation on the often uncertain and emergent projects she works on to monitor progress and impact. She is a graduate from Ryerson’s Social Work program.


Liz is working with health and academic systems with a focus on culture change and human interaction as part of large systems change to improve patient safety and workplace culture.


Liz recently co-founded Shape My City, a network for city builders and anyone who wants to make the city a better place. She is a student of complexity science and a big believer in the power of networks.


Claire Mallette is an associate professor and former director at the School of Nursing at York University, Toronto, Canada.  She holds a BS in Nursing (BScN) from McGill University, and her MS (MScN) and PhD in Nursing from the University of Toronto.


Her career is diverse with roles in academia, administration, research and clinical practice in the provinces of Quebec, Alberta and Ontario. She has held leadership roles in Ontario such as the Director of the School of Nursing, York University, Director of Nursing Education at University Health Network Hospital and the Chief Nursing Officer and Director of Professional Practice at the Workplace Safety and Insurance Board of Ontario. In her academic career, she has taught nursing in Quebec, Alberta and Ontario.  She has taught in hospital, college at the undergraduate and graduate level.


She has expertise in administration, nursing education, and leadership.  Her primary areas of interest include organizational behavior focusing on the psychological contract, fostering employment relationships, bullying in the workplace, innovation in educational methodologies, issues of retention and recruitment, and environmental complexity. She is a well-funded researcher and has published and widely presented at academic conferences provincially, nationally and internationally. 

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