Wednesday, February 17, 2016, 1PM-2 PM ET
Topic: Leadership Development In-the-Moment: Addressing Results and Relationships
Guest: Neil Baker
High quality work relationships are clearly important for sustainable healthcare transformation. But the demands of changing roles and tasks along with the prevailing complexity, uncertainty, and pressure of healthcare inevitably generate relational challenges. Leaders are faced with the difficult tasks of managing their own reactions and standing firm on decisions while also facilitating creative and energetic participation. Neil Baker MD will describe a method he has evolved through his 30-year career as a leader and change agent in healthcare. Participants will learn about practices they can use right now to simultaneously address results and quality of relationships even in the most difficult times.
Neil Baker MD began his career in academic psychiatry at the University of Colorado Health Sciences Center, researching the neurophysiology of acute stress and working as a psychotherapist. Discovering early that exceptional patient care requires outstanding teams, which require outstanding organizational leadership, he left psychiatry to become a full-time leader of clinical services.
In his first management position, he led what was initially a highly dysfunctional 70-staff unit to a complete turn-around, achieving much improved staff morale and patient satisfaction as well as financial success. During this time he began to integrate principles from psychology, organizational development, adult learning, and quality improvement to facilitate his own and other’s leadership development.
He later became Medical Director for Clinical Improvement at Group Health Cooperative in Seattle, Washington, guiding quality for a $1 billion healthcare system. In addition to his consulting practice in leadership development, he has worked for 10 years as faculty and improvement adviser for the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts, on multiple projects including designing and teaching a curriculum for coaches of transformation in primary care. He serves as faculty for the leadership track he developed for an IHI--Project ECHO collaborative on flow and efficiency in primary care.
Background on the importance of relational issues in health care can be found in his article Hidden in Plain Sight: Relational Barriers to Quality Improvement, written with Anthony Suchman, MD, and Diane Rawlins, MA, which was accepted by the Physician Leadership Journal for publication in early 2016. You can learn more about Neil’s work on his website at neilbakerconsulting.com.