1-2 PM ET
Positive Deviance and Pain Management for Patients and Organizations
Guests: Kathryn Westman and Marcus Thygeson
Positive Deviance is a complexity-science informed behavior change process that has been used to improve healthcare, education and organizational operations. Staff members at the Allina Health Center for Healthcare Innovation began exploring the uses of PD processes in health in 2010. United Hospital, in St. Paul, MN, is one of 13 non-profit hospitals in the Allina Health System. When United leaders were looking for ways to improve patient satisfaction with pain management, they decided to try a PD approach, and the two nurses who chaired the hospital’s pain management committee launched the effort. One was Kathryn Westman.
Katie Westman is a registered nurse and clinical nurse specialist at United, the largest hospital in the Twin Cities east metro area, which serves more than 200,000 people every year. She has experience working on various projects at a individual unit, hospital wide and system levels. She was part of the team that brought positive deviance to United, to tackle the vexing issue of improving pain management in the acute care setting.
Marcus Thygeson, MD, MPH, is senior vice president and chief health officer at Blue Shield of California. Dr. Thygeson’s team is focused on providing medical and pharmacy management, population health, wellness, clinical quality improvement, and care system transformation programs that contribute to achieving a healthcare system that meets the needs of all stakeholders—patients, providers and communities.
Prior to joining BSC, Dr. Thygeson led the Center for Healthcare Innovation at Allina Hospitals and Clinics in Minneapolis, MN, where he focused on promoting community health improvement, care delivery redesign, clinical and health services research, patient engagement, professional development and well-being, and the practical application of systems thinking to healthcare improvement.
He serves on the Board of Trustees of the Blue Shield of California Foundation, and as a Director for the Alta California Eye Foundation, the Society for Participatory Medicine, and the Institute for Clinical and Economic Review, and on the Advisory Board for the Dominican University School of Health and Natural Science. He is a voting member of the National Committee for Quality Assurance Committee for Performance Measurement, and an advisor for the Duke University School of Nursing ADAPT Center of Excellence for Symptom Science Research.
Dr. Thygeson received a Bush Medical Fellowship focused on the application of complexity science for healthcare system improvement. His professional and research interests include shared decision making, patient-centered care, adaptive health practice, quality improvement methods, and care delivery system innovation.
Dr. Thygeson received his bachelor of science summa cum laude from the University of California at Davis, an M.D. from Harvard Medical School, and an M.P.H. from the University of Minnesota. He received his medical training at Virginia Mason Hospital, where he was chief medical resident, and at the University of California San Francisco. Dr. Thygeson is Board-Certified in Internal Medicine and Gastroenterology.