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Healthcare PlexusCall: Living Emergence: Life of a Change Agent
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When: Wednesday, October 15, 2014
1-2pm ET

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Healthcare PlexusCall
Wednesday, October 15, 2014 1-2 pm eastern
Topic: Living Emergence: Life of a Change Agent

Guests: Tony Suchman and Diane Rawlins

MP3 File


Being a leader in healthcare—or any complex organization today—requires resilience, agility, and maybe a few new skills. Leaders may find themselves dealing with outbreaks of new viruses or resistant bacteria, new patients with neglected health issues, or injuries and facility damage caused by extreme weather or warfare. Those whose education focused on the technical aspects of medicine or business may be discovering their need for relational skills--how to support collaboration, work in teams, and the engagement of all stakeholders.

Tony and Diane will join the call to share what they have learned while developing and teaching Leading Organizations to Health, a 10-month program that prepares organizational leaders and consultants for the challenging work of leading change. Please bring your own experience and add your voice to this important conversation.

Anthony Suchman, MD is a practicing physician, organizational consultant and Clinical Professor of Medicine at the University of Rochester School of Medicine and Dentistry.

Tony’s work focuses on organizational change and howpeople can work together more effectively across all levels of healthcare. As Senior Consultant and founder of Relationship Centered Health Care, he helps clinicians, administrators, patient advocates and board members in health care organizations worldwide to advance the practice of Relationship-Centered Administration, the organizational behavior and culture needed backstage to support staff members in providing Relationship-Centered Care to patients and their families. He describes this approach in his most recent book, "Leading Change in Healthcare: Transforming organizations using complexity, positive psychology and Relationship-centered Care,” co-authored with David Sluyter and Penny Williamson, which integrates a number of contemporary theories from management and psychology. Tony has also pioneered applications of Relational Coordination -- a theory and related survey developed by Jody Hoffer Gittell that measures how teams coordinate complex interdependent tasks -- in improving team performance and work environments.

After earning his BA (psychology) and MD degrees at Cornell University, Tony completed a residency in Internal Medicine and fellowships in health services research and Behavioral and Psychosocial Medicine, all at the University of Rochester.He subsequently earned an MA degree in Organizational Change, studying with Ralph Stacey at the University of Hertfordshire’s Complexity and Management Centre.

Through his research and writing at the University of Rochester, Tony became a leading proponent of Relationship-Centered Care, a partnership-based clinical approach. He then became interested in how organizational behavior in healthcare systems affects patients, staff and the quality of care, and worked for 5 years as a senior executive including 2 years as the CEO and CMO of the Strong Health Managed Care Organization.

Diane B Rawlins, MA, LMHC, founder and president of InsideOut Consulting, partners with healthcare leaders and their teams to meet today’s complex challenges and unprecedented opportunities. She strengthens leaders’ capacity to transform organizations by providing them with structured approaches for mindfully achieving outcomes, forging collaborative relationships with diverse stakeholders, developing a mature understanding of self and purpose, and acting with integrity in charged conditions.

Diane has been working for over 25 years as a consultant, coach, facilitator and teacher with healthcare leaders and practitioners in the US, UK, and Canada. An early participant in the formation of the positive organizational psychology movement, she collaborated with David Cooperrider as a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities.

In 2001, Diane co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. She also works closely with Parker J. Palmer as a national facilitator for the Center for Courage & Renewal, where her focus is on fostering personal and professional renewal, integrity, and leadership skills for serving professionals. In addition, she is a certified professional partner of the Relational Coordination Research Collaborative, based at Brandeis University, and is an affiliate of Cambridge Leadership Associates.

Originally a psychotherapist, Diane holds a BFA from the University of Michigan and a MA (psychology) from the University of Louisville, and has post-graduate training in both psychology and organizational development. She and her family live in Seattle, Washington.

Joelle Everett



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