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Healthcare PlexusCall: Leading Change in a Complex World
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When: Wednesday, September 17, 2014
1-2pm ET

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Healthcare PlexusCall
Wednesday, September 17, 2014 1-2 pm eastern
Topic: Leading Change in a Complex World

Guests: Jeff Cohn and Tom Bigda-Peyton

MP3 File


Presentation Slides (pdf)

The world is changing—with national borders and political alliances sometimes shifting between bedtime and breakfast. Healthcare is changing, as hospitals and healthcare providers try to adjust to positive outcomes—and sometimes, unintended consequences--of the Affordable Care Act. Organizations may choose to make positive change, but not know just how to get started.

In addition to public offerings--conference calls and webinars, conferences and training events--Plexus Institute works with complex organizations such as hospitals, schools, prisons and the military to help them address compelling challenges. Training, coaching and connecting are some of the ways we support leaders and internal coaches and change agents in discovering and implementing solutions

Jeff Cohn, in conversation with Tom Bigda-Peyton, will join the call to share some of Plexus’ recent work, including a three-year project with California’s Long Beach Unified School District, funded by the Bill and Melinda Gates Foundation. They will share a model Plexus is using that integrates several complexity-based change methods. Callers will have an opportunity to share some of their own real life complex challenges and to use a structured approach to work toward possible solutions. 

Jeff Cohn, MD, MHCM, is the President of The Plexus Institute, a non-profit organization whose mission is to "foster the health of individuals, families, communities, and our natural environment by helping people use concepts emerging from the new science of complexity.” The Institute conducts research and training workshops, provides consultative services, and sponsors professional learning networks to radically alter institutions’ conventional approaches of engaging stakeholders and resolving intractable management and policy challenges.

Prior to assuming the Plexus Presidency, Dr. Cohn was the Chief Quality Officer and Patient Safety Officer for Einstein Healthcare Network in Philadelphia, Pennsylvania. While at Einstein, Dr. Cohn led an initiative to reduce patient infection rates and worked closely with Plexus to use liberating structures and positive deviance to transform the Network’s approach to addressing patient safety. These techniques were instrumental in the success of the project, which resulted in sustainable 75% decrease in Network infection rates and vastly improved expenses. This experience led to Dr. Cohn’s involvement on the Plexus Board of Directors, in 2011 becoming the Institute’s Chairman, and in June 2012 becoming the Institute’s President.

Dr. Cohn graduated from Jefferson Medical College and received a Masters in Healthcare Management from the Harvard School of Public Health. He currently teaches in Jefferson’s School of Population Health. He speaks frequently on how to create the conditions for the social/cultural improvement work necessary for our most complex and intractable healthcare challenges.

Thomas Bigda-Peyton, PhD, is a consultant, researcher, and educator working across high-consequence industries such as aviation, healthcare, and workplace safety. As a practitioner-researcher for 25 years, and currently as President of Action Learning Systems in Boston, he has focused on widening and accelerating the pace of improvement in individual, organizational, and large-system change initiatives. Current programs include the We Don’t Compete on Safety Consortium (a development partnership between aviation and healthcare), the Health Transition Learning Partnership (an initiative designed to catalyze transformation in the Ontario healthcare system), and US 2025 (a program in the U.S. intended to dramatically reduce the cost of care in three states while making parallel improvements in quality, access to care, and patient safety).

Tom holds a doctorate in Organizational Behavior and Intervention from the Harvard Graduate School of Education, where he worked with two pioneers in the field of organizational learning and system dynamics, Chris Argyris and Don Schon. He also holds Master’s and Bachelor’s degrees from Harvard.

Please bring your experience, your complex challenges and your voice to this important conversation.

Joelle Everett


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