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PlexusCalls: Designing Healthcare
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When: Friday, March 28, 2014
1-2pm ET

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Friday, March 28, 2014, 1:00 pm ET/10:00 am PT
Designing Healthcare

Guest: Peter Jones and Liz Rykert

MP3 File


Design for Care Flickr Set

In his latest book Design for Care, Dr. Peter Jones shows the work of many people involved in creating better experiences in healthcare. We are all health seekers, and all forms of care and caring in information, practice, environment, and services need to be considered. Healthcare design concerns are presented from the experience and perspective of the patient, practitioner, and designer in the health field. He aims to establish the role of information, service, and system designers as critical team members in the health professions, as necessary as other traditional roles in the healthcare system.

Peter Jones, PhD, is an associate professor at OCAD University, where he is dedicated to the Master of Design in Strategic Foresight and Innovation program. He teaches innovation research and systems/systemic design courses and guide research in the Strategic Innovation Lab(sLab), which builds on the graduate teaching and research with a five year track record in developing advanced practices in foresight and systemic design for socially-responsive innovation. His research agenda includes healthcare service design, critical services innovation, the development of strongly sustainable business models, new learning media and scholarly publishing, and dialogic design as a collaborative foresight process. He founded Redesign Network in 2001, as a research and information service design firm with a network of associates in the US and Toronto. Redesign specializes in professional practice and high-tech sectors, designing for clinical informatics, medical and higher education, and other complex work systems.

As a board member of the Institute for 21st Century Agoras he works with a worldwide network to advance design practice and theory, for inclusive, multi-stakeholder participation in solution of wicked problems in global and civil society.

Dr. Jones life long professional and social interests are to humanize systems and institutions through collective wisdom. His Union Institute doctorate (2000) examined the relationship of organizational values embedded in innovation processes to the maintenance of power and decision control. This work inspired continuing research into the organizational dynamics of innovation, collaborative information practices, and how people think with and use information.

Liz Rykert is the President of Meta Strategies which she founded in 1997. Her company is a Toronto-based strategy group working in complex organizational change and digital technology. The consulting and technological services include: change work and innovation, large system transformation, coaching and facilitation; web work including strategy, online community, website design and programming; and network development, visualization and analysis. Liz is also an associate with Ignite Consulting Services at University Health Network – Canada’s largest teaching hospital network. Liz is a practitioner of engagement methods such as Liberating Structures. She practices Developmental Evaluation on the highly uncertain and emergent projects she works on to carefully track and monitor progress and impact. Lizis a graduate from Ryerson’s Social Work program. She works with health systems with a focus on culture change and human interaction as part of large systems change to improve patient safety. Liz was a member of the team for the Canadian research project on Positive Devianceand was a faculty member for the Canadian Patient Safety Institute - Stop Infections Now Collaborative. Liz also coaches four hospitals in the New York State based Bordering on Zero Collaborative sponsored by Excellus BlueCross BlueShield. Liz is a student of complexity science and a big believer in the power of networks.

A Delicate Dance of Access and Agency: Designing for Power Balance

In his blog, Peter Jones writes on design and power, discussing a question raised by Thomas Malarkey on a PlexusCall.  

Images from Designing for Care.


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