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PlexusCalls - Building Social Connections and Networks Among the Elderly
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When: Friday, November 8, 2013
From 1:00 PM until 2:00 PM
Contact: Prucia Buscell

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Friday, November 8, 2013 - 1-2 PM ET
Building Social Connections and Networks Among the Elderly
Guests: Christine Costello, Elizabeth Stephanski, and Lisa Kimball

MP3 File


The Business Innovation Factory is working on a Robert Wood Johnson Foundation funded project to explore the "connected aging experience." Join the discussion with BIF’s Christine Costello and Eli Stephanski to learn more. BIF began exploring the aging experience in 2006 with its Nursing Home of the Future project and found that the health of our relationships often defined our aging experience and affected everything from eating to planning the day to making financial decisions. And yet, our cultural view of aging is one focused on deteriorating health and the increasing need for care. BIF sees a need for new models that are predicated on notions of health, fueled by relationships, and delivered on a promise of continued meaning and contribution. BIF is researching and interviewing elders to discover more about creating robust networks.

Christine Costello serves as Design Director at the Business Innovation Factory (BIF) and is the Project Manager for the Connected Aging Project. A skilled qualitative researcher and experience designer, Christine leads human-centered design efforts in our Experience Labs, BIF’s practice for accelerating research, design and experimentation within education, healthcare, and entrepreneurship. She’s responsible for developing the labs design thinking methods, insight development and testing capabilities. At BIF, Christine co-pioneered BIF’s participatory design studios (PDS) to facilitate and grow the capabilities of students, teachers, elders and entrepreneurs as innovators. Christine believes participatory design methods—where people themselves play an active role in innovating systems—improve the quality of any experience and produce positive outcomes.

Eli Stefanski serves as Chief Market Maker at BIF, and advisor to the Connected Aging Project. At BIF, Eli is responsible for bringing our real world Experience Labs to market, helping leaders in complex systems disrupt themselves. Most of her work these days is in the Patient Experience Lab . From decreasing infant mortality to improving population health outcomes, the Lab is exploring new models that move beyond sick care into a system of wellness. Eli has spent her career leading and building innovative platforms for social change. At Ashoka, she worked with innovators from South America to Africa to South East Asia to design scalable business models for the products and services that make people's lives better. At GlobalGiving, she was part of the early crowd funding movement, connecting investors with social entrepreneurs.

Lisa Kimball, PhD is an entrepreneur with more than 30 years experience as an organizational consultant with business, government and nonprofit organizations. As CEO of Metasystems Design Group and Executive Producer of Group Jazz she supported the efforts of teams, task forces, communities and organizations and specialized in helping them leverage the power of new technology and social media. She is active in online community work, organizational development (she also serves on the Board of the Organization Development Network) and is skilled in applying complexity-inspired principles. She has worked with hospitals applying Positive Deviance methodology to the problem of eliminating transmission of hospital acquired "superbug" infections. She has trained PD consultants and coaches as well as designing and developing materials to support hospital teams. She holds a Ph.D. in Educational Psychology; Cognition & Learning from Catholic University of America where her research focused on problem solving strategies of senior executives in complex systems. Lisa served as Plexus Institute President for three years and continues to serve Plexus as chair for learning programs.

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