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PlexusCalls - Conversation: The Art, the Practice and the Need
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When: Friday, May 24, 2013
From 1:00 PM until 2:00 PM
Contact: Prucia Buscell

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Friday, May 24, 2013 - 1-2 PM ET
Conversation: The Art, the Practice and the Need
Guests: Maggie Breslin, Dan Pesut and Ron Smith

MP3 File


What hinders good conversation? Time constraints, unguarded forthrightness, over-protectiveness, insensitivity, over-sensitivity, cultural incompetence, personal anxiety? The possibilities may seem endless, but there are ways to enable effective, purposeful and helpful conversation. These guests are well versed in the power of conversation in healthcare and other fields, and thoughtful measures to find the time and space for good conversation to take root.

Maggie Breslin is a designer and researcher with a unique focus in healthcare delivery although she does work in other fields as well. She pioneered the role of designer/researcher at Mayo Clinic’s Center for Innovation when she joined in 2005 and helped build the program until she left in 2011 to establish her own practice, Smaller Sanities LLC. She leads research, design and development efforts around topics as diverse as decision-making, risk communication, integrated practice models, remote care, care giving and minimally disruptive medicine. She believes strongly that good conversation is key to transforming healthcare delivery and champions this idea in all her work. She has logged many hours observing and talking to patients and clinicians and counts those opportunities as among her most treasured. She teaches in the Design for Social Innovation and Interaction Design programs at the School of Visual Arts (SVA) in NYC. She has published in journals ranging from Design Issues to Archives of Internal Medicine and had a previous life in film/television/animation/motion graphics where she learned how to tell stories. Maggie holds a Masters of Design (MDes) from Carnegie Mellon University and a BS in Mass Communications, Film and Television, from Miami University, Oxford, Ohio.

Daniel Pesut, PhD, is professor of Nursing Population Health and Systems Cooperative Unit and Director of the Katharine J. Densford International Center for Nursing Leadership and holds the Katherine R. and C. Walton Lillehei Chair in Nursing Leadership at the University of Minnesota School of Nursing. Throughout his 38 year career as a nurse he has held positions in both academic and public sectors serving in a variety of roles that include staff nurse, clinical nurse specialist, director of nursing services, academic department chair, and associate dean. He values and supports creativity and innovation and is dedicated to the development of next generation nursing leaders through his coaching and consulting practice. He served as a Trustee of the Plexus Institute from 2005-2010 and was the Chair of the Plexus Institute Board of Trustees from 2011-2012.

Ron Smith, AIA, ACHA, ACHE, EDACis president and CEO of Design At The Intersection, LLC. Ron founded Design At The Intersection, LLCin 2011 to be a catalyst for more effective, value-based health care design. His interdisciplinary team works with health care organizations to explore transformation across 'silos' and co-create solutions that bring out the best in their people and their resources, to adapt and make the most of opportunities for innovation in response to a changing business environment. Read Ron's blog "at the intersection". Ron is a Board Certified Healthcare Architect and past president of the AIA Academy of Architecture for Health. A graduate of the Rhode Island School of Design, his projects have received AIA Design Awards and he has been published in Healthcare Design Magazine. Ron is the author/editor of an on-line Therapeutic Environmentsresource page and he's been a co-investigator in research on the relationship between hospital design elements and patient/staff perceptions of quality of care, anxiety, communication and stress. Ron is a frequent speaker and writer on design and research for safety and performance.


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