Physician Communication in a Healing Environment
Guests: Wendy Leebov, Jeffrey Cohn and John Scott
Wendy Leebov has helped hospitals and medical practices achieve breakthroughs in the patient experience. Wendy is currently President and CEO of the Leebov Golde Group. She is a former Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia and has 30 years experience as an advocate and activist for healing environments ion healthcare. She has written more than ten books on healthcare and developed the Language of Caring Skill-Building System, the video-based strategy that, by strengthening employee communication skills, improves the patient and family experience, as well as HCAHPS scores. Wendy also developed The Language of Caring for Physicians: Communication Essentials for Patient-Centered Care, the program that combines physician engagement events with video-based skill-building and peer coach development to achieve significant improvement in physician satisfaction as well as HCAHPS and CG-CAHPS performance. Visit her website http://www.quality-patient-experience.com.
Jeffrey Cohn, MD, MHCM, is president and CEO of Plexus Institute. He first connected with Plexus in 2006 when he led the Positive Deviance/MRSA Infection work as Chief Quality Officer at Albert Einstein Medical Center in Philadelphia. Jeff subsequently worked as part of the Plexus team supporting change in several other institutions working on reducing healthcare-associated infections. After graduating from Clark University in Worcester, MA, he earned his MD degree at Jefferson Medical College in Philadelphia. He completed residency in internal medicine at Einstein, and fellowships in hematology and medical oncology at Emory University in Atlanta and Johns Hopkins in Baltimore. In 2005 he earned a masters degree in health care management, a program designed for physician leaders, from the Harvard School of Public Health. He has been a practicing hematologist/oncologist, and for a time was involved in clinical research, representing community oncologists in the development of new clinical trials for patients with lymphoma.
John Scott received his M.D. and Ph.D in the Medical Scientist Training Program at Duke University Medical School, after which he completed family medicine residency training at the Medical University of South Carolina. He was in private practice in rural Arkansas for 21 years and during that time served as a clinical professor of family medicine at the University of Arkansas for Medical Sciences, teaching residents and having medical students rotate through his practice. He participated in practice-based research through the ASPN network for many years.
He was an assistant professor in the Robert Wood Johnson Medical School Department of Family Medicine from 2002-2010, working with Benjamin Crabtree who uses concepts of complexity science as a way to understand primary care practices as complex adaptive systems. He did qualitative and quantitative research focused on the doctor-patient relationship as well as teaching residents and medical students. In 2003, he received a Robert Wood Johnson Generalist Physician Faculty Scholar Award to do research on doctor-patient healing relationships.
He is now in part-time practice at Corner Medical in Lyndonville, Vermont, a primary care practice owned by Northeastern Vermont Regional Hospital. He is the author of a chapter on complexity in the consultation in the Springer Handbook of Systems and Complexity in Healthcare, which is in press. He continues to do research and writing about healing relationships.