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Health Quality Call - Reducing C. difficile infections in Massachusetts: Introducing Adaptive Change
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When: Third Wednesday of every month
1-2pm eastern
Where: 218-844-0840, 493732#

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Reducing C. difficile infections in Massachusetts: introducing adaptive change into a Learning Collaborative with Susanne Salem-Schatz and Sharon Benjamin

MP3 File

C. Difficile Prevention Collaborative: Learning and change in Massachusetts (ppt version)

C. Difficile Prevention Collaborative: Learning and change in Massachusetts (pdf version)

Over the past four years, the Massachusetts Coalition for the Prevention of Medical Errors has worked under contract to the Department of Public Health with CDC funding on several Healthcare Acquired Infection Prevention Initiatives. During 2010-2011 27 hospitals joined a 2-year learning collaborative that combined traditional quality improvement (QI) approaches with a variety of adaptive strategies to promote front line engagement.This program resulted in a 25 % decrease in Healthcare AcquiredClostridium difficile infection. A more recent program brought together 17 acute care hospitals with 70 partner long term care facilities to leverage the knowledge and support change in long term care. As Susanne and Sharon move into their next phase of work, they reflect on important lessons learned from these two prior initiatives.

Please bring your own experience and your questions to this important conversation.

Susanne Salem-Schatz, Sc.D., has directed HAI Prevention Programs for the Massachusetts Coalition for the Prevention of Medical Errors for the past four years. As an independent consultant in quality improvement and program evaluation, she brings a unique perspective gained through 25 years of experience including applied health services research with a focus on clinical practice improvement, work directly with organizations and learning collaboratives to facilitate process improvement, and evaluation of quality programs in health care. Her facilitation approach incorporates both traditional QI methods and strategies to engage and empower front line staff.

Dr. Salem-Schatz holds a doctoral degree in health services research and policy from the Harvard School of Public Health. She has published in the area of practice improvement and clinical decisionmaking in journals such as the Journal of the American Medical Association, Medical Care, Pediatrics and the Joint Commission Journal on Quality and Safety.

Sharon Benjamin, Ph.D., has worked with Massachusetts Infection Prevention programs for the past 4 years Building on her work as a lead consultant on the Plexus Positive Deviance / MRSA program, she brings adaptive strategies to all phases of the work, leading to enhanced front line engagement.

A "prac-ademic,” Sharon Benjamin, Ph.D., consults with multi-lateral, NGO, healthcare and government organizations. An adjunct at NYU, she teaches the leadership capstone course for Executive MPA students. Her work supports leaders seeking to effect profound transformation -- within themselves and their organizations by pioneering innovative approaches such as Positive Deviance; selected by the New York Times magazine as an outstanding idea in 2008.

She currently serves as a member of a small team within the US General Services Agency focused on innovative approaches to creating change within the US federal government. Current and past clients include: the United Nations Development Program (UNDP), the Secretary of Health and Human Services and the American Health Information Community, Albert Einstein Medical Center, Population Council, Massachusetts Coalition for the Prevention of Medical Errors, National Association of Counties, American Society for Public Administration, Population Reference Bureau, Regenstreif Institute, Maryland Patient Safety Center and the Delmarva Foundation, and Accord Alliance.

She has served as an adjunct at George Mason University and as a visiting faculty member for Winthrop University’s Master of Arts Administration program and for doctoral seminars at Union Institute & University.

She has been a member of the governing boards of almost two dozen nonprofit organizations including Plexus Institute,, Ted Danson’s American Oceans Campaign, Earthworks and the advisory board of Oceana. She toured with Paul McCartney in the early 1990s, is a member of the Irish Wolfhound Club of America and loves early music and baseball.

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