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PlexusCalls - Relational Coordination
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When: Friday, September 14
From 1:00 PM until 2:00 PM
Where: 641-715-3300, access code 485743#
Contact: Prucia Buscell

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Friday, September 14, 2012
1-2 PM Eastern Time
641-715-3300, access code 485743#

Relational Coordination
Guests: Anthony Suchman, Judy Hoffer Gittell, and Curt Lindberg

MP3 File

How do you know if relational coordination has been achieved in your workplace? How important is it, and how do you get there?

Relational Coordination means communicating and relating for the purpose of getting things done. These guests understand how that works.

Anthony Suchman, MD, MA, FACP is a practicing internist, health services researcher, consultant, and professor of medicine and a leading advocate of Relationship Centered Care. His current work focuses on organizational behavior in healthcare – fostering leadership behavior and work environments that treat staff members in the same way we want them to treat patient and families. He has recently published his second book, Leading Change in Healthcare (co-authored with David Sluyter and Penny Williamson), that presents principles and case studies in Relationship-Centered Administration. He directs the Healthcare Consultancy at the McArdle Ramerman Center in Rochester, NY.

Jody Hoffer Gittell, PhD, is a professor of management at Brandeis University's Heller School for Social Policy and Management. She is director of the newly formed Relational Coordination Research Collaborative, which brings practitioners and researchers together to transform organizational relationships for high performance. Her research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings, with a particular focus on the airline and healthcare industries. She has developed a theory of relational coordination, proposing that work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems. She is the author of dozens of articles and chapters, as well as books. In High Performance Healthcare: Using the Power ofRelationships to Achieve Quality, Efficiency and Resilience, Gittell presents her findings from ten years of research in the health care industry. Her newest book Sociology of Organizations: Structures and Relationships compares the relational form to the bureaucratic form, proposing a hybrid that captures the best of both worlds.

Curt Lindberg is Director, Partnership for Complex Systems at Billings Clinic. Previously, as Chief Learning & Science Officer of Plexus Institute, he devoted a significant portion of his professional life to bringing complexity science insights and complexity-informed practices to the fields of management and healthcare. He has accomplished this through his writing, speaking and by connecting complexity scientists, organizational and healthcare practitioners. After serving as president of the VHA of New Jersey, a network of 19 community hospitals, where he first explored complexity science and healthcare, Lindberg joined with others to found Plexus Institute. In 2008 he was awarded a doctoral degree in complexity and organizational change from the University of Hertfordshire. He also holds a masters degree in healthcare administration from The George Washington University. His work has included introducing the social change process positive deviance into healthcare and helping hospitals employ this process to prevent the transmission of MRSA. He is coauthor/co-editor of three widely regarded books: Edgeware: Insights from Complexity Science for Health Care Leaders,On the Edge: Nursing in the Age of Complexity, andInviting Everyone: Healing Healthcare through Positive Deviance.

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