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Health Quality Call - Teamwork Supports Patients with Complex Health Issues
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When: Third Wednesday of every month
From 10:00 AM until 11:00 AM
Where: 218-844-0840, 493732#

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Teamwork Supports Patients with Complex Health Issues with Craig Robinson and Amber Crist

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One of the greatest challenges in healthcare today is providing appropriate and effective care for patients with complex medical and mental health problems and social and economic stresses. It can be frustrating for patients and their doctors. And it can lead to expensive—and often ineffective—visits to emergency rooms.

Cabin Creek Health Systems is a federally qualified health center with 4 health centers and 3 school based health centers in Kanawha County, West Virginia. In an effort to provide better care for patients with complex chronic health issues, each clinic is holding a weekly "Huddle” to focus on the special needs of a specific patient. One morning each week, the entire staff of the clinic comes to work one hour early to discuss how all staff members, working together, might better support this patient.

Craig Robinson and Amber Crist will join the call to talk about how Huddles work, and how they are working for patients and their care providers. Please bring your own experience and your questions to this call.

Craig Robinson is currently the Executive Director of the Cabin Creek Health Systems. He received his BA from Oberlin College in Oberlin, Ohio and his MPH from UNC-Chapel Hill. Mr. Robinson has served as the executive director of Cabin Creek for five years and has over 30 years of experience working in rural areas in West Virginia. First as a VISTA volunteer, a clinic organization and occupational health advocate with the United Mine Workers of America, and then as the organizer and director New River Health Association.

Amber Crist is the Education and Program Development Director of the Cabin Creek Health Systems and serves as the executive director of the Central Counties Area Health Education Center. She received her BA in Psychology and MS in Community Health from West Virginia University and her Public Health Leadership Certificate from the University of North Carolina at Chapel Hill. Ms. Crist has worked at the Cabin Creek Health Systems since finishing her undergraduate degree in 2002.

Some of Mr. Robinson’s and Ms. Crist’s professional interests include engaging staff in healthcare improvement and engaging patients in health improvement, designing and implementing medical homes for complex patients and underserved groups, and applying lessons from complexity science and complex adaptive systems to healthcare.

You may contact Craig at and Amber at



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