Creating Healthcare Safety Leadership: Research and Practice with Jeffrey B. Cooper and Jay W. Vogt
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How do you ensure patient safety in your hospital? Some hospitals have reduced infections and errors by engaging front line staff and raising awareness of potential risks. But sometimes actions by individuals are not enough; in complex systems, managers may need to work together as a team to solve problems at a systemic level. And, despite increasing visibility of patient safety, many leaders and managers don’t yet understand how patients are getting injured from preventable events in their organizations.
Jeffrey Cooper and Jay Vogt were members of a multidisciplinary team who developed and delivered safety leadership training for teams of managers in an academic medical center. The team used qualitative research to analyze outcomes and is publishing several articles on their study, see the first article here. One unusual element of the training was the use of simulation exercises to engage leadership teams in realistic patient-safety scenarios as well as several other diverse learning modalities. Another was the identification of seven leadership behaviors that help foster a patient safety culture.
Jeffrey B. Cooper, Ph.D. is the founder and Executive Director of the Center for Medical Simulation, which is dedicated to the use of simulation in healthcare as a means to improve the process of education and training and to avoid risk to patients. He is also Professor of Anaesthesia at Harvard Medical School and Massachusetts General Hospital.
Dr. Cooper is one of the first persons to become involved in what is now called patient safety. He did landmark research in medical errors in the 1970’s, is a co-founder of the Anesthesia Patient Safety Foundation (APSF), and has been on the Board of Governors of the National Patient Safety Foundation and founded its Research Program, which he chaired for seven years.
Dr. Cooper has been awarded several honors for his work in patient safety, including the 2003 John M. Eisenberg Award for Lifetime Achievement in Patient Safety from the National Quality Forum and the Joint Commission on Accreditation of Healthcare Organizations and the 2004 Lifetime Achievement Award from the American Academy of Clinical Engineering. The Department of Anesthesia and Critical Care of the MGH recently established the Jeffrey B. Cooper Patient Safety award in his honor.
The leadership safety training program that is the subject of this presentation is based on an earlier version which he conceived with Jay V. Vogt and colleagues. You can contact Jeff at firstname.lastname@example.org
Jay W. Vogt is an organizational development consultant with nearly thirty years of experience working with nonprofit organizations, corporations, government, and small businesses. Jay is an accomplished facilitator, mediator, trainer, management consultant and coach. He is a master at facilitating large groups, having led over one hundred events involving an average of one hundred or more participants.
Jay’s role in the program included training design, using adult learning theory and multiple learning modalities. He also facilitated full-day training sessions and two-hour "booster-shot” sessions a few months later.
Jay is the author of Recharge Your Team: The Grounded Visioning Approach, a new book by Praeger on his visioning work with clients. His new ebookLife or Death Lessons from Extreme Teams willsoon be published by New Word City. You may learn more about Jay at http://www.peoplesworth.com/
An additional article was published recently, about the simulation scenarios. The second link will take you to the article, but you cannot get it free. You may access it as a subscriber or purchase the article.
JB, Singer SJ, Hayes J, et al. Design and Evaluation of Simulation
Scenarios for a Program Introducing Patient Safety, Teamwork, Safety
Leadership, and Simulation to Healthcare Leaders and Managers. Simulation in Healthcare. 2011;6(4):231-238 210.1097/SIH.1090b1013e31821da31829ec.