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PlexusCalls - Crisis Communication: A Chance to Grow
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When: Friday, May 20th
From 1:00 PM until 2:00 PM
Where: 641-715-3300, access code 485743#
Contact: Prucia Buscell
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Friday, May 20, 2011
1-2 PM Eastern Time
641-715-3300, access code 485743#
Crisis Communication: A Chance to Grow
Guests: Robert Ulmer and Arvind Singhal

Effective in a crisis may do more than address the issues of the moment. One communications specialist is convinced it can lead to renewal and growth. Robert R. Ulmer, PhD, is Professor and Chair of the Department of Speech Communication at the University of Arkansas at Little Rock, if working on a theory that can provide ways for organizations, governments and communities overcome crisis and achieve positive change through learning, ethics, leadership and a vision for the future. He is an internationally recognized expert in risk and crisis communication, and one of the first researchers to focus on finding positive results from a crisis. His approach, called the discourse of renewal, is now used throughout the business and health industries as a way to communicate crisis-driven information effectively. He has co-authored 5 books and over 40 research articles focusing on effective risk and crisis communication. His latest book titled Effective Crisis Communication: Moving from Crisis to Opportunity emphasizes how effective risk and crisis communication can be used to create opportunities to develop meaningful dialogue and shared understanding with stakeholders during risk and crisis events. Dr. Ulmer also holds a secondary appointment as Professor in the College of Public Health at the University of Arkansas for Medical Sciences. Arvind Singhal, PhDis the Samuel Shirley and Edna Holt Marston Endowed Professor of Communication and Director of Research and Outreach , Sam Donaldson Center for Communication Studies, at the University of Texas, El Paso. He teaches and conducts research in the areas of organizing for social change, positive deviance and asset-based approaches, and the entertainment-education strategy. Dr. Singhal has co-authored or edited eleven books and monographs, and has written more than 150 peer-reviewed essays and articles. He has received several awards for excellence in scholarship.

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