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Health Quality Learning Group monthly call - Measuring Caring and Healing
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When: 3rd Wednesday of the month
10-11am eastern
Where: 218-844-0840, 493732#

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Health Quality Learning Group monthly call

The monthly calls support a Learning Network of people who want to explore new ideas, approaches and methodologies to address quality issues in service delivery, and improve the experience of patients and their families.

May 18, 2011 - 10-11am eastern
John Nelson and John Scott

Measuring Caring and Healing

MP3 File


Caring for patients and building healing relationships are at the heart of healthcare, but it is easy for these skills to be taken for granted as healthcare professionals deal with all the more-technical aspects of patient care in an environment that can be chaotic and hurried. As we consider healthcare reform, can we find ways to make patient care more human, more caring, more healing, as well as more efficient and effective?


You are invited to join a conversation with John Nelson and John Scott, who will describe their extensive research on how to measure the effectiveness of caring and the characteristics of healing relationships, and share what they are learning. Please bring your own experience as a caregiver or patient, and your own questions, to this conversation.

John Nelson, RN, MS, PhDc, is currently the President for Healthcare Environment, Inc. an international data management and consultation company. His experience includes 14 years of clinical experience and 10 years of data management and consultation for healthcare organizations. Nelson specializes in statistical analysis of clinical, financial, and labor indicators which assists executives to understand the strengths and vulnerabilities of their organization. He integrates multiple methods of mathematics to establish understanding of data, including Gaussian, Parato, Non-Euclidean, Pattern Analysis, and Qualitative. He is the Executive Director for the Caring International Research Collaborative, the largest research community within Sigma Theta Tau International and has conducted or participated in approximately 80 studies within 15 different constructs that relates to healthcare, including caring, Relationship Based Care, Primary Nursing, Self-Care, Workload (faculty of nursing and staff nurses), and Complexity Science. He has published in peer reviewed nursing journals, co-editor with Dr. Jean Watson of Measuring Caring (a book of 41 studies in caring) and spoken at several conferences throughout world. Take a look at the table of contents (pdf) for his new book.

He is a doctoral candidate at the University of Minnesota and is a member of several professional healthcare organizations. Contact John Nelson:


John Scott, M.D., Ph.D, received his degrees in the Medical Scientist Training Program at Duke University Medical School, after which he completed family medicine residency training at the Medical University of South Carolina. He was in private practice in rural Arkansas for 21 years and during that time served as a clinical professor of family medicine at the University of Arkansas for Medical Sciences, teaching residents and having medical students rotate through his practice. He participated in practice-based research through the ASPN network for many years.


He was an assistant professor in the Robert Wood Johnson Medical School Department of Family Medicine from 2002-2010, where he did qualitative and quantitative research focused on the doctor-patient relationship as well as teaching residents and medical students. In 2003, he received a Robert Wood Johnson Generalist Physician Faculty Scholar Award to do research on doctor-patient healing relationships. This work resulted in two publications in peer-reviewed journals:

Understanding Healing Relationships in Family Care

Philosophy, Ethics and Humanities in Medicine


He is now in part-time practice at Corner Medical in Lyndonville, Vermont, a primary care practice owned by Northeastern Vermont Regional Hospital. He is writing a chapter on complexity and the clinical consultation for an upcoming handbook of complexity in healthcare, and is working on a book about clinician-patient healing relationships and how to create healing environments in health care. Contact John Scott:


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