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Complexity Matters Blog

Jul 17, 2014 - Do Mobile Devices Derail Human Empathy?

Networked technologies allow us to be "in a persistent state of absent presence" that can erode empathy and connection, according to Virginia Tech researchers.

In fact, researchers found just having a mobile device within easy reach-even if you're not holding it or using it-can lessen the quality of a face to face conversation, reduce empathy among friends, and deflect our attention from what is happening right before our eyes.

President's Blog - Catching Butterflies

Jul 9, 2014 - It's Not Unusual

Jasper Palmer died last week. He was a patient transporter at Einstein Medical Center in Philadelphia for more than 20 years. Jasper and I became connected closely in 2005 when Einstein became a participant in the Positive Deviance/MRSA project, facilitated by Plexus Institute.  

The role of the patient transporter is to do just that: transport patients throughout the medical complex to wherever they need to go. When that patient is identified as harboring the "superbug” MRSA, preventing the bacteria from spreading during that transport is quite a challenge, one that even experts from the CDC hadn’t figured out. We recognized that working with the transporters and asking them how to transport MRSA-positive patients could uncover solutions and barriers of which we were not aware.


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