While bears hibernate through bitter cold winters, they don't eat, drink, or excrete, their kidneys shut down, their heart rate falls to a few beats a minute, their oxygen intake and blood flow plunge, and because they're living off their own mighty stores of fat, their cholesterol skyrockets. And when they wake up they're fine. They're not suffering from diabetes, hardening of the arteries or gall stones, and they haven't lost muscle or bone density.
The January issue of Health Affairs focuses on the benefits of "communication-and-resolution programs” (CRPs), designed to facilitate the communication between healthcare providers and patients and families following unforeseen outcomes, including errors. Intended to decrease the potentially adversarial nature of these conversations, the programs include formal training and support for those involved in the event. There is early evidence that investment in training like this can be associated with fewer malpractice suits and improved patient safety.
While there is emerging evidence to support CRPs, they’ll most likely be lengthy, expensive propositions. Work that Plexus is involved in currently suggests another way.
The Complexity Lens is a foundational eCourse on the frameworks, insights and applications emerging from fields of complexity and human systems. The Complexity Lens provides a new view of how to see, understand, and influence organizations and communities from large global enterprises to small groups. This six-module, self-paced online program is delivered on an interactive Flash-based course platform available for access anytime from anywhere. The program content includes rich media recorded presentations, exercises, and electronic resources.